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On 6/19 I posted a complaint about D1 Spa and the quality of the product. Since that complaint D1 has contacted me and the supplier I purchased the Amore Bay from.

They have taken responsibility to ship in new parts to fix my issues. At the moment I am pleased to have the opportunity to express my views about what I believe is acceptable service and they in turn believe they have addressed the issue adequately upon learning about the problem. I am willing to accept their current coarse of action.

The conversation with D1 assured me that this issue will be taken care of to my satisfaction. I am neutral at the moment but could be pleased in a few days when the repairs are made.

Frustrated in Jacksonville

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tdmtram
Charlotte, North Carolina, United States #723981

Please forward them my post, because, D1 nor Lake Norman pool & spa will not even return my calls. Congrats on your success.

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